Shipping & Returns
Shipping
- Dispatch: orders ship within 1–2 business days of payment confirmation from our Ontario facility.
- Carrier: tracked Express Post across Canada. Most addresses receive orders within 2–5 business days.
- Cost: free on orders over $150; a flat $15 otherwise.
- Packaging: plain, unbranded outer packaging with protective padding around every vial. Lyophilized peptides are stable at ambient temperature during transit; refrigerate or freeze on arrival as indicated on the product page.
- Tracking: a tracking number is emailed when your order ships.
Payment timing
Orders and their stock are held for 48 hours pending payment; unpaid orders are then cancelled automatically and the stock released. Interac e-Transfers are matched to order numbers within a few hours on business days — please include your order number in the transfer memo, as this is how your payment is identified.
Returns and replacements
Because our products are temperature-sensitive research materials, we cannot accept returns and all sales are final. However, we stand behind what we ship:
- If your order arrives damaged, contact us within 7 days with photos and your order number.
- If an independent analysis of a lot does not meet its labelled specification, contact us within 7 days with the analytical report.
In either case we will replace the affected product or refund its purchase price.
Lost or undelivered orders
If tracking shows no movement for 5 business days, contact us and we will open a trace with the carrier and reship or refund as appropriate.